FAQ

What's your warranty for products?

Generally speaking, it’s one year’s warranty, for quality problems, we accept sending back.

How to keep your product in good condition?

After using the battery for a month, you may over-discharge it and then give it full charge, repeat this process continuously for three times.

What is return policy?
Smart multi-functional UPS

We stand behind every product we sell. If you’re not pleased with your purchase, we’ll be happy to give an exchange or refund the product price less S&H within 30 days. Contact us first for return authorization before you ship back the package. Additionally, the product must be in its original condition: including box, packaging, and all other accessories. No refund will be made for damaged parts. If we send the wrong item, we will take care of everything for exchange. If buyer places the wrong order, we accept exchange or refund money on item with 15% restocking fee and shipping is nonrefundable.

Is there any assurance for your product?

We have ISO, CE, ROHS certification.

Can we get samples for free?

Sorry, free samples are not available for small orders, just suits for developing projects.

Can you do a project in our own logo?

Yes, we can do totally as customized.

Are there some famous regular business partner with you?

Yes, we are still cooperating with those famous enterprises, such as Harley-Davidson, Ansai Company, Kufner Technical and so on.

Order processing?

Most orders are shipped within 3~5 days except during Holidays and vacation.

What are terms of payment you can accept?

So far, we can accept only T/T or Western Union.

How much deposit should we pay?

You need to pay all the order amount.